Astrium Software Solutions CC is committed to protecting your personal information and complying with South African data protection legislation.
This Privacy Policy explains how Astrium Software Solutions CC ("Astrium", "we", "us", or "our") collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
Our designated Information Officer responsible for POPIA compliance is:
Depending on how you interact with us, we may collect:
We process personal information for the following purposes:
We process personal information on the following grounds as permitted by POPIA:
We may share personal information with the following categories of third-party service providers, all of whom are contractually bound to protect your data:
Some of our third-party processors may store or process data outside South Africa. Where this occurs, we ensure that adequate safeguards are in place as required by Section 72 of POPIA, including contractual protections and ensuring the recipient country has adequate data protection laws or the transfer falls within a POPIA exemption.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
As a data subject, you have the right to:
To exercise any of these rights, contact our Information Officer at cornebeukes@astrium.co.za. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect personal information, including:
In the event of a personal information breach that poses a risk to data subjects, we will:
Our website uses localStorage to remember your theme preference (light/dark mode). We do not use tracking cookies or third-party analytics on this website.
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. Material changes will be communicated via our website. The "Last updated" date at the top of this policy indicates when it was last revised.
The Promotion of Access to Information Act 2 of 2000 ("PAIA"), previously known as PROATIA, gives effect to the constitutional right of access to information held by private bodies. This manual is compiled in compliance with Section 51 of PAIA and describes the records held by Astrium Software Solutions CC and the process for requesting access to them.
Registered Name: Astrium Software Solutions CC
Registration Number: 2002/061588/23
Information Officer: Corne Beukes
Email: cornebeukes@astrium.co.za
Phone: 083 632 4281
Website: www.astrium.co.za
The South African Human Rights Commission ("SAHRC") has compiled a guide in terms of Section 10 of PAIA. This guide is available from:
The company holds records in accordance with the following legislation, among others:
| Category | Records | Availability |
|---|---|---|
| Company Secretarial | Incorporation documents, member details | Automatically available |
| Financial | Financial statements, tax records, banking details | Not automatically available |
| Employment | Employee contracts, personnel records, leave records, payroll | Not automatically available |
| Company Policies | Internal policies, external policies (clients/third parties) | External policies automatically available |
| Agreements | Client contracts, supplier contracts, service agreements | Not automatically available |
| Customer Information | Customer details, contact information, communications | Not automatically available |
| Product Data | Astrium Connect conversation records, contact databases, broadcast logs, API usage logs | Not automatically available |
| Regulatory | Permits, licences, POPIA compliance records | Not automatically available |
| Marketing | Brochures, website content, promotional material | Automatically available |
To request access to a record held by Astrium Software Solutions CC:
Your request must clearly identify the record(s) sought and the right you are seeking to exercise or protect.
You will be notified in writing within 30 days of receipt of a completed request form whether access has been granted or refused. PAIA provides for refusal of access on the following grounds:
If access is refused, you will be informed of the reasons and your right to lodge an application with a court against the refusal.
| Item | Fee |
|---|---|
| Request fee (non-personal requesters) | R50.00 |
| Search fee (per hour or part thereof) | R30.00 |
| Photocopy of A4 page | R1.80 |
| Printed copy from computer (A4 page) | R0.75 |
| Copy on compact disc | R70.00 |
| Transcription of visual images (per A4 page) | R40.00 |
| Copy of visual images | R60.00 |
| Transcription of audio record (per A4 page) | R20.00 |
| Copy of audio record | R30.00 |
A deposit of one third of the access fee is payable if the search requires more than six hours. Personal requesters (requesting their own personal information) are exempt from the request fee.
If you are not satisfied with the outcome of your request, you may lodge a complaint with the Information Regulator:
The full PAIA Section 51 manual is available for download.